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At UZE, we make every effort to ensure that your order is shipped to you in a timely and efficient manner. Once your order has been shipped, we will provide you with a tracking number so that you can track the progress of your parcel.

However, please note that it is the client's responsibility to track their parcel once the tracking is provided. Our company does not call local carriers to inquire about the status of your parcel. If you have general concerns, please contact us at support@uze.tech. Please note that it is the client's responsibility to contact the carrier for any changes to the delivery schedule or address once the parcel has been shipped. If you need to reschedule or change the delivery address, please reach out to the carrier directly to make arrangements.

In the event that your parcel is destroyed or sent back to us, it is ultimately the client's responsibility. We will not send a new parcel if the one you ordered was destroyed due to improper follow-up, and a parcel sent back to us will only be resent once we receive it, and this order will incur standard shipping charges, if it's not received, a new parcel will not be sent. 

We understand that shipping can be a complex process, and we will do our best to assist you in any way we can. However, please keep in mind that it is your responsibility to check the status of your parcel once tracking is provided. Thank you for your understanding.